Printer Relationship Associate
Fresh Prints, LLC
<h2><strong>Support a multi-million dollar business' supply-chain &amp; logistics team</strong></h2> <p>Fresh Prints is a New York-based custom apparel company helping thousands of student entrepreneurs build successful businesses across the United States. Behind every order is a network of 80+ production partners responsible for printing and shipping custom apparel to our customers. Our Printer Relationship Team ensures those printers/vendors consistently deliver high-quality products on time while maintaining an exceptional customer experience.</p> <p>We're looking for someone who enjoys solving complex operational problems, building strong relationships, and improving processes at scale. If you thrive in fast-paced environments, love taking ownership, and enjoy working across multiple teams to make operations run smoothly, you'll fit right in.</p> <h3><strong>About the Role</strong></h3> <p>As a <strong>Printer Relationships Management Associate </strong>(what we call the role internally), you'll own relationships with a portfolio of printers/vendors across the United States. You'll work closely with printers to ensure every order moves through production successfully. No two days are the same here. One day you'll be solving a production issue with a printer, and the next you'll be coordinating inventory, helping recover a delayed order, improving a process, or working with Tech to eliminate manual work.</p> <p>Your success will be measured by your ability to drive top performance from your portfolio of printers by building strong relationships, reducing operational issues, and continuously improving how we work.</p> <h3><strong>What You'll Do</strong></h3> <p><strong>Vendor Relationship Management</strong></p> <ul> <li>Build long-term relationships with printer/production partners through regular monthly performance calls, emails, and other day-to-day communication through different channels, becoming their trusted point of contact.</li> <li>Support vendors/printers with operational, production, and logistics-related questions.</li> <li>Partner with vendors to improve order quality, turnaround time, and overall operational performance.</li> <li>Drive accountability while maintaining strong working relationships.</li> </ul> <p><strong>Order &amp; Production Management</strong></p> <ul> <li>Coordinate production timelines and resolve order delays before they impact customers.</li> <li>Reallocate production orders to make sure your printers are not overloaded.</li> <li>Assign or reschedule the entire order schedule for your printer in case of emergency shutdowns.</li> <li>Coordinate garment procurement from suppliers and ensure vendors receive inventory on time.</li> </ul> <p><strong>Cross-functional Collaboration</strong></p> <ul> <li>Partner with Sales, Operations, Supply Chain, Product, and Tech teams to resolve issues quickly.</li> <li>Keep internal teams and external stakeholders informed of production updates that impact customers.</li> <li>Share feedback with internal teams to improve vendor experience and operational efficiency.</li> </ul> <p><strong>Process Improvement</strong></p> <ul> <li>Identify recurring operational issues and recommend long-term solutions.</li> <li>Identify automation opportunities and improve existing workflows to make operations more scalable.</li> <li>Take ownership of projects that improve team performance, vendor experience, or operational efficiency.</li> </ul> <h3><strong>What We're Looking For<