GSOC Supervisor (Swing Shift)
HiveWatch
<div class="content-intro"><p><strong>About Us:</strong></p> <p>HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we’re solving for our customers and equally passionate about the company we’re building.&nbsp;&nbsp;</p> <p>HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less “noise”, we are modernizing what it means for businesses and their employees to truly feel safe.</p></div><h2><strong>About the Role:</strong></h2> <p>A Global Security Operations Center (GSOC) Supervisor is responsible for overseeing the day-to-day operations of the GSOC, ensuring the effective use of technology, the team, and processes to provide proactive security monitoring, emergency response coordination, and critical event management.&nbsp;</p> <p>The GSOC Supervisor plays a pivotal role in maintaining operational efficiency, enhancing security protocols, and creating a culture of professionalism and exceptional customer service. This role requires leadership, decision-making under pressure, and collaboration with multiple clients, security personnel, and emergency responders to protect people, assets, and operations.</p> <h2><strong>As a GSOC Supervisor you will be expected to:</strong></h2> <ul> <li>Be assigned to a fixed shift in our 24/7 operations center — Day (5:00 AM–1:30 PM), Swing (1:00 PM–9:30 PM), or Night (9:00 PM–5:30 AM) — with flexibility based on the needs of the company.</li> <li>Lead by example - display the HiveWatch core principles of customer service and professionalism.</li> <li>Lead, mentor, and support GSOC Operators in executing their duties, ensuring adherence to best practices and standard operating procedures.</li> <li>Oversee security monitoring operations, which may include use of video surveillance, access control systems, open-source intelligence gathering, and mass communication tools.</li> <li>Manage and coordinate response efforts during security incidents, emergencies, and crisis situations, providing clear guidance and decision-making support.</li> <li>Act as the primary point of escalation for critical incidents, ensuring appropriate response actions are taken and documented accurately.</li> <li>Facilitate effective communication between the GSOC, security teams, law enforcement, emergency responders, and key stakeholders.</li> <li>Conduct regular training, briefings, and performance evaluations for GSOC personnel to enhance operational capabilities and professional development.</li> <li>Maintain accurate and comprehensive records of incidents, communications, and security events in compliance with company policies and regulatory requirements.</li> <li>Identify operational gaps and recommend process improvements, leveraging technology and data analytics to enhance GSOC efficiency.</li> <li>Ensure compliance with HiveWatch policies, including confidentiality and data protection guidelines.</li> </ul> <h2><strong>QUALIFICATIONS:</strong></h2> <ul> <li>4+ years of experience&nbsp; in a GSOC, security operations center, emergency response, or related field, with 2+ years in a leadership or supervisory role.</li> <li>Strong understanding of security technology platforms, including video surveillance, access control, critical event&