IT Manager

HiveWatch

<div class="content-intro"><p><strong>About Us:</strong></p> <p>HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we’re solving for our customers and equally passionate about the company we’re building.  </p> <p>HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less “noise”, we are modernizing what it means for businesses and their employees to truly feel safe.</p></div><h2><strong>About The Role: </strong></h2> <p>As our IT Manager, you own corporate IT end-to-end — from Google Workspace and endpoint management to the corporate network, engineering enablement, and cybersecurity partnership. You'll be the accountable owner of our internal infrastructure and the driver of our IT vendor and MSP relationships, ensuring our growing team has the tools, access, and support they need to deliver. This is a hands-on ownership role: you'll personally run day-to-day IT — Workspace administration, laptop/workstation provisioning, employee onboarding, network operations — while directing vendors and MSPs for specialized and scaled work.</p> <p>This is a team-of-one function. You are HiveWatch's sole internal IT resource, personally responsible for internal helpdesk, with MSPs and vendors engaged for specialized work.</p> <h2><strong>Key Responsibilities:</strong></h2> <p><strong>Core, hands-on (the majority of your time):</strong></p> <p>  - Personally own the full support lifecycle as the sole IT resource — intake, triage, and hands-on resolution for all employee requests — escalating to vendors only where appropriate, while keeping stakeholders informed</p> <p>  - Run employee IT onboarding and offboarding — accounts, hardware, access provisioning and deprovisioning</p> <p>  - Own endpoint management end-to-end via MDM — provision and deploy laptops & workstations; manage device policy across the fleet; run hardware lifecycle from procurement to retirement</p> <p>  - Administer and set policy for business productivity software (Google Workspace, Microsoft 365) — user lifecycle, access, configuration standards, and license governance</p> <p>  - Own and run the corporate network hands-on — firewalls, switching, wireless, VPN, and DNS — including configuration, monitoring, segmentation, and capacity planning</p> <p>  - Own internet connectivity and uptime — manage ISP relationships, circuits, and failover so the office and business-critical services stay online</p> <p>  - Own engineering tooling provisioning and licensing governance (GitHub, SaaS access)</p> <p><strong>Ownership, periodic or shared:</strong></p> <p>  - Own corporate IT strategy and roadmap, balancing reactive support with proactive improvements as the company scales</p> <p>  - Manage the IT vendor and MSP ecosystem — selection, onboarding, SLAs, performance reviews, renewals, and escalations — holding partners accountable to outcomes</p> <p>  - Oversee cloud IAM (AWS, GCP) for non-production access — provisioning standards, group management, and access reviews</p> <p>  - Partner with E

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