GTM Engineer, Post-Sales
Hologram
<h1><strong>About Hologram</strong></h1> <p>Hologram is building the future of IoT connectivity, delivering internet access to millions of connected devices worldwide. We process over 5 billion transactions per month across our global infrastructure, this isn't just another app, it's the invisible backbone powering everything from fleet tracking to smart city infrastructure. We tackle challenges of scale, reliability, and performance that few companies face.</p> <h2>What makes a Hologrammer?</h2> <p>We look for people with insatiable curiosity and an uncompromising commitment to excellence. Hologrammers are the type who dig deeper when things break, ask 'why' before 'how,' and aren't satisfied until the solution is bulletproof.</p> <p><em><strong>You'll love working here if you:</strong></em></p> <p><strong>Value tenacious ownership of outcomes:</strong> You don't measure a fix by whether it shipped. You measure it by whether anyone's still dealing with the problem.</p> <p><strong>Crave genuine technical challenges:</strong> you're drawn to the process that's outgrown its original design, the one worth rethinking, not just patching.</p> <p><strong>Relentlessly pursue growth:</strong> Every problem you clear reveals the next one worth solving. You're never really done, just onto the next thing.<br><br></p> <hr> <h1><strong>GTM Engineer, Post-Sales</strong></h1> <h3><strong>About this role</strong></h3> <p>The GTM Engineer, Post-Sales, takes manual post-sale work (onboarding, billing, orders, renewals) and turns it into infrastructure: deleting what doesn't need to happen, automating what remains, and leaving behind a clean, reliable process. Alongside back-end automation work, this role will be customer-facing, with direct customer contact on issues like billing and onboarding.</p> <h3><strong>What You'll Do:</strong></h3> <ul> <li>Automate contract-to-billing configuration, translating signed terms into correct billing setup validated before go-live</li> <li>Own the onboarding activation tracker, driving each new customer through to live and billing correctly</li> <li>Build billing reconciliation automation that flags discrepancies before customers see them, and own customer-facing resolution of disputes through to close</li> <li>Build SIM order intake and logistics automation, taking Account Executives off the operational path</li> <li>Build the renewal-admin engine: renewal calendar, auto-renewal comms, and Salesforce renewal-field hygiene, partnering with Revenue Operations</li> <li>Extend the existing account health and expansion signal system, routing ready-to-action findings to Account Executives and closing the loop on execution</li> <li>Own migration completion tracking and customer communication, partnering with Solutions on technical execution</li> <li>Evaluate and integrate AI-powered tooling into the post-sale stack, separating what compounds impact from what adds noise</li> </ul> <h3><strong>Outcomes you will drive:</strong></h3> <ul> <li><strong>Grow selling capacity:</strong> automated billing, onboarding, and order workflows free up AE time for new business, measured by time reclaimed and revenue capacity redirected.</li> <li><strong>Raise billing accuracy:</strong> contract-to-billing automation, pre-go-live QA, and reconciliation systems keep invoices clean from the start, tracked against the monthly error rate.</li> <li><strong>Accelerate onboarding:</strong> automated activation trac