Director of Continuous Improvement
Holts Precision, Inc.
<p><strong>ABOUT THE ROLE</strong></p> <p>Accredited Labs is the fastest-growing calibration and metrology platform in North America, with 32+ branches and a sustained acquisition pace. As we scale, our biggest opportunity is operational: creating a unified operating system for the network. The Director of Continuous Improvement will lead the development of that operating system. The role exists to identify operational practices that matter, translate field-proven best practices into a repeatable operating playbook and deploy those practices in partnership with local leadership.<br><br></p> <p><strong>REPORTING STRUCTURE</strong></p> <p>Reports to the Chief Operating Officer and will work in close partnership with operational leadership and all Accredited Labs functions.<br><br></p> <p><strong>KEY RESPONSIBILITIES</strong></p> <ul> <li>Own the research, design, and deployment of Accredited Labs’ unified operating system - translating best practices from top-performing branches into standardized, scalable standards that work across 32+ locations without sacrificing local market autonomy.</li> <li>Conduct deep-dive analysis across the branch network to identify key drivers of branch performance and synthesize findings into key levers from lead to invoice.</li> <li>Design and refine the daily, weekly and monthly operating rhythm for branch managers</li> <li>Partner with operations leaders to drive organizational change and cultural transformation to embed continuous improvement as a core operating principle</li> <li>Define success metrics for each operational domain and establish a monitoring framework to track adoption, adherence, and impact across the network.</li> <li>Create a comprehensive training program and coaching methodologies to create a broad base of continuous improvement.</li> <li>Partner with the VP of Integration to support onboarding of acquisitions into the Accredited Labs Operating System.</li> </ul> <p><strong>THE PERSON WE’RE LOOKING FOR HAS</strong></p> <ul> <li>Spent their career solving hard problems in distributed, messy operating environments - places where standardization doesn’t come naturally and local autonomy matters as much as consistency.</li> <li>Scaled operating systems across geographically dispersed teams</li> <li>Balanced competing objectives of supporting local autonomy and flexibility with the imperative to develop enterprise operating standards</li> <li>Earn credibility and authority through the quality of their thinking and development of a deep understanding of the business.</li> <li>Demonstrated a highly analytical and data driven approach to operational improvement</li> <li>Shown pragmatism and an ability to prioritize opportunities that move the business forward</li> <li>Experience working hand in hand with front line leadership<br><br></li> </ul> <p><strong>WHAT SUCCESS IN YEAR ONE LOOKS LIKE</strong></p> <ul> <li>Operating playbook developed with the most critical standards for lab operations clearly defined</li> <li>Management rhythms, KPIs and scorecards for branch managers published</li> <li>End-to-end transformation proven out at three to five branches with documented results</li> <li>Playbook and training curriculum built</li> <li>Rollout underway across the network, with adoption metrics showing measurable traction and performance improvements at select branches</li> <li>End-state processes defined at sufficient detail to support ongoing technology development efforts and new acquisition onboarding</li> <li>Demonstrated EBITDA or