Inside Sales Representative (ETI)
Holts Precision, Inc.
<section class="styles--3vx-H" data-ui="job-description"></section> <section class="styles--3vx-H" data-ui="job-requirements"> <p></p> <div> <h2><strong>Join a Growing Leader in Calibration &amp; Electrical Testing</strong></h2> <p>ETI Precision is a trusted provider of calibration, repair, and testing solutions for critical electrical and measurement equipment. We serve customers across the United States with accredited calibration services, onsite support, equipment repair, and industry-leading electrical testing products.</p> <p>As an ISO 9001:2015-certified and ISO/IEC 17025:2017-accredited organization, we are committed to quality, integrity, and exceptional customer service. We're looking for an energetic and customer-focused Inside Sales Representative to join our growing team in Frederick, Maryland.</p> <p></p> <div> <h2><strong>What You'll Do:</strong></h2> <p>As an Inside Sales Representative, you'll be responsible for managing customer inquiries, generating quotes, supporting existing accounts, and helping customers find the right calibration and testing solutions.</p> <h3>Key Responsibilities</h3> <ul> <li>Respond promptly to inbound sales leads and customer inquiries via phone, email, and web channels</li> <li>Develop and maintain relationships with new and existing customers</li> <li>Generate and follow up on quotes for calibration services, repair services, and equipment sales</li> <li>Coordinate with service managers and operations teams to schedule onsite calibration services</li> <li>Process sales orders and maintain accurate customer records within company systems</li> <li>Identify opportunities to expand business within existing accounts</li> <li>Partner with marketing and sales leadership on lead nurturing and customer outreach initiatives</li> <li>Assist customers with product, service, and technical information by working closely with internal subject matter experts</li> <li>Track customer interactions and sales activities through CRM and ERP systems</li> <li>Support sales initiatives related to ETI's testing equipment, power supplies, accessories, and service offerings</li> <li>Deliver an outstanding customer experience through timely communication and problem resolution</li> </ul> <p></p> <div> <h2><strong>What Success Looks Like:</strong></h2> <p>The successful candidate will:</p> <ul> <li>Build strong customer relationships through responsiveness and professionalism</li> <li>Consistently follow up on leads and opportunities</li> <li>Maintain accurate customer and sales records</li> <li>Work collaboratively across sales, operations, and customer service teams</li> <li>Help drive revenue growth by identifying and closing sales opportunities</li> <li>Provide customers with a seamless experience from initial inquiry through order completion</li> </ul> <p></p> <div> <h2><strong>Qualifications:</strong></h2> <h3>Required</h3> <ul> <li>High School Diploma or GED</li> <li>At least 1 year of inside sales, business development, customer service, or related experience</li> <li>Strong verbal and written communication skills</li> <li>Proficiency with Microsoft 365 (Outlook, Excel, Word, Teams)</li> <li>Ability to manage multiple priorities in a fast-paced environment</li> <li>Valid driver's license</li> <li>Ability to pass a background check</li> </ul> <p></p> <div