Customer Service Representative (National Accounts)
LaMarCo Systems, Inc.
<div class="content-intro"><p><strong><em>We do not accept unsolicited resumes from third-party agencies. Resumes submitted without prior approval from our Talent Acquisition team will not be eligible for placement fees.</em></strong></p> <p><strong>Company Overview</strong></p> <p>At Fortis Fire &amp; Safety, we provide industry-leading fire protection &amp; security services across the United States. Our ever-growing footprint can be seen in California, Florida, North Carolina, and Chicago, and we are acquiring new brands all the time.</p> <p>We are proud to work together as one team under the Fortis Fire &amp; Safety family, which includes CJ Suppression, Diversified Systems, Inc., Integrated Fire &amp; Security Solutions, LaMarco Systems, LifeSafety Management, Piper Fire Protection, and VFS Fire &amp; Security Services. United by a shared mission, we deliver comprehensive fire protection and security solutions nationwide.</p> <p>Joining Fortis means becoming part of a nationwide, next-generation fire protection company. We’re dedicated to a People-First philosophy, where we invest in our team through training and development, as well as a competitive benefits package. In return, we expect the very best from each of our employees every day.</p> <p>If you are ready to be exceptional in your chosen career, apply to work with us today!</p> <p>Here at Fortis and throughout our family of brands, we offer a comprehensive benefits package that includes:</p> <ul> <li>Paid vacation and sick time</li> <li>Company Paid Holidays</li> <li>Additional paid time off for life events (e.g., jury duty, bereavement)</li> <li>Competitive compensation</li> <li>401(k) retirement plan with competitive company match</li> <li>Medical, Dental, and Vision insurance</li> <li>Short-term/Long-term disability insurance</li> <li>Life Insurance</li> <li>Career Advancement Opportunities and more!</li> </ul> <p><em>**This is a general overview of benefits. Specific eligibility and coverage details will be provided during the hiring process**</em></p></div><p><strong>Job Summary:</strong></p> <p></p> <p class="font-claude-response-body break-words whitespace-normal"></p> <p class="font-claude-response-body break-words whitespace-normal">Fortis Fire &amp; Safety's Schaumburg, IL HQ is seeking a detail-oriented Customer Service Representative to support the National Accounts team by managing the day-to-day transactional workflow for assigned accounts. This role owns work order setup, portal updates, scheduling coordination, customer-required documentation, and routine follow-up to ensure accurate, timely service delivery across multiple branch locations.</p> <p class="font-claude-response-body break-words whitespace-normal">This is a process-focused, execution-driven position ideal for a highly organized professional who excels at coordinating details, tracking open items, and keeping workflows moving. The CSR serves as a central coordination point between customers, branches, and the National Accounts team, focusing on transactional execution rather than account strategy, customer relationship ownership, or pricing decisions, which reside with the Account Manager, Operations Lead, and Director. Success in this role requires strong follow-up discipline, comfort working within multiple systems and customer portals, and the ability to escalate issues appropriately.</p> <p><strong>Essential Duties and Responsibilities:</strong></p> <p></p> <ul> <li class="font-claude-response-body whitespace-normal break-wo