Service Manager
RW Garage Doors
<div data-ogsc="black" data-ogsb="white"><strong data-ogsc="" data-olk-copy-source="MessageBody">🚪 Join Our Team as a Service Manager! 🚪</strong><br>📍&nbsp;<em data-ogsc="">Location: Right Way Garage Doors, Vacaville, CA</em><br>💵&nbsp;<em data-ogsc="">Annual Salary: $80,000 – $125,000 (Based on Experience &amp; Performance)</em></div> <div data-ogsc="black" data-ogsb="white"> <p data-start="182" data-end="231"><strong data-start="182" data-end="197">Reports To:</strong> General Manager / Brand President</p> <h2 data-section-id="1wct3r9" data-start="233" data-end="250">About the Role</h2> <p data-start="252" data-end="389">Right Way is looking for a hands-on Service Manager to lead our service department and develop a high-performing team of technicians.</p> <p data-start="391" data-end="714">This isn't a desk job. You'll spend time in the field coaching technicians, conducting ride-alongs, reviewing performance metrics, solving customer issues, and helping your team succeed. You'll be responsible for driving service revenue, improving operational performance, and delivering an outstanding customer experience.</p> <p data-start="716" data-end="842">If you're a proven leader who enjoys coaching people, holding teams accountable, and improving results, we'd love to meet you.</p> <h2 data-section-id="11vcmyo" data-start="844" data-end="861">What You'll Do</h2> <h3 data-section-id="1tgbj3d" data-start="863" data-end="890">Lead &amp; Develop the Team</h3> <ul data-start="891" data-end="1152"> <li data-section-id="a06n31" data-start="891" data-end="991">Coach, mentor, and support service technicians through regular ride-alongs and one-on-one meetings</li> <li data-section-id="sd8lx9" data-start="992" data-end="1067">Set clear expectations and hold the team accountable to company standards</li> <li data-section-id="jr3j5y" data-start="1068" data-end="1106">Lead daily huddles and team meetings</li> <li data-section-id="95irpc" data-start="1107" data-end="1152">Foster a positive, high-performance culture</li> </ul> <h3 data-section-id="1w3xjjq" data-start="1154" data-end="1186">Drive Department Performance</h3> <ul data-start="1187" data-end="1469"> <li data-section-id="wjq9v4" data-start="1187" data-end="1398">Monitor key performance metrics, including: <ul data-start="1235" data-end="1398"> <li data-section-id="4ciya5" data-start="1235" data-end="1259">Revenue per technician</li> <li data-section-id="1nw5zbj" data-start="1262" data-end="1278">Average ticket</li> <li data-section-id="1bzkla4" data-start="1281" data-end="1293">Close rate</li> <li data-section-id="ha8wky" data-start="1296" data-end="1314">Membership sales</li> <li data-section-id="f42pm0" data-start="1317" data-end="1340">Customer satisfaction</li> <li data-section-id="xmyen" data-start="1343" data-end="1372">Callback and warranty rates</li> <li data-section-id="srgvpj" data-start="1375" data-end="1398"&