HVAC Service Coordinator (Data Centers)
Texas AirSystems, Inc.
<div class="content-intro"><p>Texas AirSystems has been shaping the HVAC landscape in Texas for over four decades. With 500+ team members and seven offices statewide, we partner with over 60 leading manufacturers to deliver custom, high-performance solutions that stand the test of time.</p> <p>Here, your work matters. You’ll be part of a team that values collaboration, rewards curiosity, and gives you the tools to keep growing. Whether you’re just getting started or looking for your next big challenge, this is a place where you can thrive and make a real impact.</p></div><p><strong>Reports to: Area Service Manager</strong></p> <p><strong>FLSA Status: Non-Exempt</strong></p> <p><strong>The Opportunity</strong></p> <p>We are seeking a strong Data Center Administration Specialist (Service Coordinator/Dispatcher) responsible for coordinating, controlling and directing activities of the service department and technicians. Must be detail and customer service oriented and have excellent organizational skills. Position requires a high level of correspondence with customers, technicians, supervisors and the field. Must be able to work well with others in a fast-paced &amp; high-volume environment. This position will be focused on supporting our data center business.&nbsp;</p> <p><strong>Responsibilities</strong></p> <ul> <li>Coordinates service resources as related to service operations.</li> <li>Schedule personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability</li> <li>Generates Work Order Documents, dispatches technicians and notifies customers</li> <li>Responsible for customer interaction</li> <li>Coordinates operations interaction with the Parts Department and Acquisition, as necessary</li> <li>Reviews project paperwork, complete calls, forwards project paperwork to Project Administrators</li> <li>Maintains customer satisfaction by investigating concerns, routing them to the assigned staff and responding to special requests</li> <li>Logs service start-up and service work requirements in job tracking system</li> <li>Responsible for generating and printing various assigned reports</li> <li>Ability to work regularly and dependably.</li> <li>Ability to function in a team environment.</li> <li>Demonstrate ability to maintain a pleasant and cooperative temperament with internal and external customers.</li> <li>Other duties as assigned.</li> </ul> <p><strong>The Required Profile</strong></p> <ul> <li>Associates Degree in Business or related field and 1 year working in a call center environment experience; or 3 years combination of education or experience</li> <li>Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook.</li> <li>HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus</li> </ul> <p><strong>&nbsp;</strong><strong>Other Skills &amp; Abilities</strong></p> <p><u>Language Skills</u><br>Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.</p> <p><br><u>Mathematical Skills</u><br>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.<br><br><u>Reasoning Ability</u><b