IT Support Specialist

Vulcan Elements

<p><span data-contrast="none">Vulcan Elements is manufacturing American rare-earth permanent magnets for a secure, resilient future. With a focus on national security and economic resiliency, we serve critical industries such as defense, aerospace, and automotive powering a high-technology future. Vulcan Elements is building a team of ambitious professionals committed to Mission Focus, Technical Excellence and Transparency.</span><span data-ccp-props="{"335559739":0}"> </span></p> <p><span data-contrast="none">As an IT Support Specialist, you will be first contact for technical assistance across our office and manufacturing facilities. You will play a critical role in ensuring our team has the tools they need to succeed, maintaining high system uptime, and supporting the digital infrastructure required for business operations. This role requires a blend of technical troubleshooting, customer service excellence, and a proactive approach to maintaining a secure, regulated environment.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></p> <p><strong><span data-contrast="none">Responsibilities</span></strong></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="0" data-aria-level="1"><strong><span data-contrast="none">End-User Support:</span></strong><span data-contrast="none"> Provide Tier 1 and Tier 2 technical support for hardware and software issues, including laptops, peripherals, mobile devices, and office equipment.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="none">Onboarding & Lifecycle Management:</span></strong><span data-contrast="none"> Execute the IT onboarding and offboarding process, including hardware provisioning, account creation, and user training on IT policies and security best practices.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props=&qu

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